Everyone makes mistakes. But there are mistakes made by people due to their lack of knowledge. I find myself in these situations a lot when I talk to clients. Unfortunately, some technicians do not put in any extra time when it comes to researching and diagnosing well water problems. The following are some common steps needed to determine the problem which will lead to the proper solutions.
- What is the problem? ASK, ASK, ASK. The customer knows best. You have been in their life for only 10 minutes? Now you are recommending a softener?? What if they don’t want a softener? Are there other solutions? Are they okay with hardness on their shower heads, but not okay with the red ring in their toilet bowls? approach the situation with the customers needs and wants in mind. If the best solution for them is not a softener, make sure you recommend something to fix “their” problems, maybe go with a green sand filter instead (situations vary)
- Once you know what they want, figure out the right treatment. If they are looking to save some money, what is MORE important? Is low pH more important than hard water? In my opinion, yes. So, offer a neutralizer filter and recommend a softener as a secondary filter.
- Is the water flow from the well sufficient to accommodate your filters? If your filter is going to back wash, we need the pressure to lift the bed and clean appropriately. If the filter bed is not lifted, we will severely shorten the life of the system.
- SIZE? Which is the right size filter? We need contact time. Which always comes down to amount of water being forced through the filter versus the amount of contaminant. If we have too much contaminant and the filter is too small, this can lead to untreated water getting through or clogs in the system. So, if you have a low pH and decide to put in a 10” filter, we need to make sure 1.5 cu’ ft. of contact time is enough to raise the pH above 7.0. If the pH does not raise above a 7.0, we need more contact time, we may need a 13” filter for this house!
- It’s important not to OVER size equipment. If the filter is TOO big, you may be overspending on the equipment, when a smaller size may have been just fine.
There are countless things to consider when selecting equipment, but these are just a few of the more important ones. Weigh all of the solutions versus the customer’s needs. There isn’t a cookie cutter procedure to determining the right system and the industry is always coming out with different methods to consider. Do your research on their particular problems and decide what is best for the situation. If the customer is happy with what you did, and you did a thorough job explaining the situation, you shouldn’t have any problems.
This post is very generic, details for individual problems will be in the future. Til’ then, thanks for reading this, wishing you WELL.
Water Dr. LLC, Connecticut Well Pumps and Filters Company
Call or Text anytime: 475-223-2330Share