No Water, Is Your Well Pump Working?

Different kind of water tanks
Content Team

This is known in the industry as a “no water” call. Customers call us to tell us that there is no water coming out of any of their faucets. This is always an emergency situation and we prioritize it as such.

Usually, you can take a quick look at the well pressure gauge on your tank to have an idea of what the problem is:

  • Well Tank Pressure Gauge at 0 PSI
  • Broken Gauge!
  1. Check the power, is the breaker tripped? Can you see any broken wires?
  2. Could be broken pipe outside, the water could be heading somewhere else, instead of your house.
  3. Well tank pressure switch, this is what tells the pump to turn on and off based on pressure. This switch may be no good and need to be replaced.
  4. Could also be a broken pressure gauge.
  • Well Tank Pressure Gauge at 5-30 PSI
  1. Usually this means that the pump is trying to push water but can’t get it to the tank, often times this would indicate a pumped out well. You should turn off the power to the pump and wait 60 minutes. After 60 minutes, turn it on and see if the gauge rises. If it does, you are back in business. But make sure you have no leaks in the house!
  2. This still can indicate a broken pipe outside, where very little water is getting to the tank.
  3. Pressure gauge could just be broken.
  • Well Tank Pressure Gauge at 40-75 PSI
  1. This is normal PSI for a well tank to be at with a submersible pump. Most of the time this could mean that there is a clogged filter somewhere AFTER the well tank.
  2. Gauge could be broken!
  3. If you have a by-pass for your filters, try to see if that gives you water, if it does, your filter or filters are clogged.
  • Well Tank Pressure Gauge at 80+ PSI
  1. Pressure should never really be this high, it CAN, but anything above 80 PSI could start to create problems in the house plumbing or appliances. If the gauge shows this, you risk the relief valve blowing. Usually this means that the pressure gauge is clogged, or just the whole tank in general.
  2. Gauge Could be broken!

Leading up to having no water, there was probably signs of a well system failing, such as low pressure or pressure in and out when using it. It is important to get to know your system, simple checks you can do when something like this happens is important, educate yourself in them, so that WHEN is happens you are ahead of the game and prepared for what is going to happen.

HAPPY NEW YEAR EVERYONE!!

Til’ next time, wishing you WELL.

Matthew McCoy

475-223-2330 (My phone number)

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If you have no water, don’t hesitate to call us at any time.

Our expert plumbers have years of experience with well pumps, both installation, and repair. We’ll have your water back up and running in no time.

Testimonials

Every time someone comes out and helps us with our maintenance they are always so professional, prompt, informative & helpful. We will never use another service to assist with our well system.
- Daniela D.
Water Dr replaced my well pump and drop piping this week, Their prices were competitive and our service tech Josh was friendly, professional and very knowledgeable. He noticed that our well cap was a driller's cap and not a sealed well cap required by code. He also noticed that there was no check valve anywhere along the 280 feet of drop pipe. Our previous well company replaced our well pump back in 2002 and never mentioned any of this. Josh also gave me other great tips on the type of filter to use for my water system and how many times to change it during the year to help prevent the rings in our toilet bowls caused by excess iron. Water Dr just gained a new customer for life Thank you Matt (owner) and Josh for doing such a great job!!!!!!!!!!!
- Darren P.
I contacted WaterDR for a mitigation system for a high Radon reading after a home inspection. I spoke directly with one of the technician’s “Joe “ he was absolutely polite and informative. We needed him to come the following day! I have to say they were on time and very professional. After fully explaining everything they immediately began to work. They were excellent, they finished the job in about 3 hours. They cleaned up their debris as if they were never there. I am happy to report that because of the system my Radon level was way below the minimum standards. I would very much recommend this company to anyone. Thanks again for the piece of mind.
- Gerald T.
After my water unexpectedly decided to stop working one night, I called The Water Doctor and I’m so glad I did. They were at my door the next morning (only because it was so late at night when I called) and got the water running temporarily even though my problems were so severe. They knew exactly what to do and they are so understanding that if you don’t have water you can’t live without it! If you have a water problem and want great service and the best price, these are the only guys to call for a fast and friendly solution.
- George D.
Joey from the Water Dr. was amazing. He displayed a high level of professionalism and great customer service skills. He took his time to explain the process and what’s needed in regards to follow-up.
- Nakea R.
Amazing service! I would highly recommend this company. Our water suddenly stopped working around 6 pm. We called Water Dr and Joey came out within 15 minutes. He was nice, professional, and very knowledgeable. He worked hard in the dark to make sure we got our pump fixed so that we could get water back ASAP. 5 Stars!
- Kelly M.
Joey from the Water Doctor was very knowledgeable. He fixed the issue that the builder did not take care of! He was professional , helpful and I’m grateful to have clean water!!! Thank you so much!!!!
- Nancy E.
Omg Bill was the technician and he was wonderful. I've had water doctor service my well for 6 years and have always been satisfied with the service. Thankfully they have only had to come out for 1 emergency and they were right there.i would recommend
- Td M.
These guys are a pleasure to deal with and will not leave you “dry” …worked till after 9pm to ensure we we’re up and running..and the techs are well versed in their trade! A professional outfit!! They found we had a deep well, and went back to get their “new rig” (at 6pm) and had the pump pulled and changed, system pressure tested, and a new pressure tank fitted In basement and water running by 9:30. Now that’s service!!!!
- Alexander M.
Woke up to no water. Called Water Dr. at 7:35. Someone was at my house before 9 AM. Workers were friendly and efficient and clearly explained everything. Everything was completed by 10:30 and I was giving clear instructions on what should be done over the next 24 hours. I will definitely be calling them again for any future water needs/issues.
- Mike G.
Josh was awesome. Visited Saturday morning for a service, we needed a system change. Back out Monday, work was clean fast and he explained everything. Highly recommend.
- Malcolm C.
This company was amazing. We are selling our home and the inspection showed well contamination and radon in the basement. They came out on the appointment day and addressed both problems the same day even though it was later in the evening. They were very knowledgeable and explained everything in detail so we understood the process. I would highly recommend them.
- Pamela F.
They are very responsive. I had them install my filter system and now they come to clean. Friendly, honest and organized. THANK YOU
- John B.
Josh and the other technicians at Water Doctor are real experts and extremely knowledgeable. Even better, for the one obscure piece of equipment I had they had little experience with, they admitted they would have to check with someone else in the company before rending an opinion. These guys are honest, smart, ethical and have fair pricing. They won’t sell you in stuff you don’t need, but are honest and will demonstrate why some things need to be replaced. I highly recommend them without reservation.
- Chip T.
Every time someone comes out and helps us with our maintenance they are always so professional, prompt, informative & helpful. We will never use another service to assist with our well system.
- Daniela D.
Water Dr replaced my well pump and drop piping this week, Their prices were competitive and our service tech Josh was friendly, professional and very knowledgeable. He noticed that our well cap was a driller's cap and not a sealed well cap required by code. He also noticed that there was no check valve anywhere along the 280 feet of drop pipe. Our previous well company replaced our well pump back in 2002 and never mentioned any of this. Josh also gave me other great tips on the type of filter to use for my water system and how many times to change it during the year to help prevent the rings in our toilet bowls caused by excess iron. Water Dr just gained a new customer for life Thank you Matt (owner) and Josh for doing such a great job!!!!!!!!!!!
- Darren P.